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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

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What our customers say about us...

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joycelyn blackwell

November 1, 2026

5 out of 5 rating by joycelyn blackwell
"If you’re looking for someone to take care of all your insurance needs, call Eli Acker! He cares about you, and will work with you to find what insurance is best for you!"
We responded:
"Joycelyn, thank you for taking the time to leave us a review! I'm glad to hear that Eli was able to help you with your insurance needs. We appreciate your kind words and support. Feel free to reach out if you need anything else!"
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Brandon Burns

October 30, 2026

5 out of 5 rating by Brandon Burns
"Eli Acker invested time in getting to know my needs as a husband, father, and a home owner. Eli wasn't concerned with getting the most out of my bank account, instead together we created a policy that more than protects my family and didn't cut corners to save money. Not many businesses today, invest in honest, hard working, individuals. Will Poole does. If you want the most out of your time and investment, swing by the office and ask for Eli Acker,"
We responded:
"Brandon, thank you for taking the time to leave us a review! I'm really glad to hear that Eli took the time to understand your needs and worked with you to create a policy that truly protects your family. We take pride in having dedicated team members like Eli who prioritize what's best for our customers. We appreciate your support!"
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Brenda Lyon (Dandy)

October 30, 2026

5 out of 5 rating by Brenda Lyon (Dandy)
"Great experience getting an insurance quote from Will Poole State Farm! The entire team was friendly, knowledgeable, and helpful. They made the process quick and easy. Excellent customer service! Highly recommend!"
We responded:
"Thank you, Brenda! I'm happy to hear you had a great experience with our team. We always aim to make the process as smooth and straightforward as possible. Your recommendation means a lot to us. Let us know if we can help with anything else!"
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David Wilkinson

October 30, 2026

5 out of 5 rating by David Wilkinson
"This guy is awesome. Git me health care ins quick"
We responded:
"David, thank you for taking the time to leave us a review! I'm happy to hear you had a great experience getting your insurance quickly. Let us know if we can help with anything else!"
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Ally Lipscomb

October 30, 2026

5 out of 5 rating by Ally Lipscomb
"Trip was great to work with and help me with everything I needed!!"
We responded:
"Ally, thank you for taking the time to leave us a review! I'm happy to hear that Trip was able to assist you with everything you needed. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Brian Mitchell

October 30, 2026

5 out of 5 rating by Brian Mitchell
"Great people to work with."
We responded:
"Thank you, Brian! I'm happy to hear you enjoyed working with our team. We appreciate your support!"
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Suzanne Ryals

October 30, 2026

5 out of 5 rating by Suzanne Ryals
"Working with Will Poole’s State Farm agency has been a pleasure! Eli Acker has diligently worked to answer all of my questions and assist me in getting the right insurance coverage. His customer care has been exemplary! I highly recommend!"
We responded:
"Thank you, Suzanne! I'm happy to hear that Eli has been able to assist you so well and that you're satisfied with the coverage. We appreciate your recommendation and are here to help whenever you need us. Thanks for being a part of our office family!"
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Noah Berry

October 30, 2026

5 out of 5 rating by Noah Berry
"I worked with Eli Acker and he was amazing. Won’t work with anyone else but him"
We responded:
"Noah, thank you for taking the time to leave us a review! I'm glad to hear that Eli provided you with such a great experience. We're lucky to have him on our team. Let us know if we can help with anything else!"
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Redemption Retrievers

October 30, 2026

5 out of 5 rating by Redemption Retrievers
"I’m 63 years old and have been dealing with insurance for a long time, Eli Aker is the best agent I have ever dealt with, he is incredibly fast and efficient ever time we have needed him and always informs me of anything changing with State Farm, in short he’s a Rock Star!"
We responded:
"Thank you! I'm really happy to hear that Eli has been able to provide you with such fast and efficient service. It's great to know he's keeping you informed and meeting your needs. We appreciate your kind words and support. Let us know if we can help with anything else!"
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Belle Mitchell

October 30, 2026

5 out of 5 rating by Belle Mitchell
"I had an amazing experience with the State Farm agency! The team was professional, friendly, and took the time to explain all my rental insurance coverage options while making my entire process quick and easy!"
We responded:
"Thank you, Belle! I'm happy to hear that you had such a positive experience with our team. We strive to make the insurance process smooth and informative, and it's great to know we hit the mark for you. We appreciate your support!"
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Mary Alise Acker

October 30, 2026

5 out of 5 rating by Mary Alise Acker
"Great service! Eli has handled all my insurance needs. Anything from auto to life. Always on top of quotes and services!"
We responded:
"Mary Alise, thank you for taking the time to leave us a review! I'm happy to hear that Eli has been able to assist you with all your insurance needs, from auto to life. We strive to stay on top of everything for our customers. Let us know if we can help with anything else!"
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Delina Jones

October 30, 2026

5 out of 5 rating by Delina Jones
"Great staff! I spoke with Trip and he was very helpful!"
We responded:
"Thank you, Delina! I'm happy to hear that Eli was able to assist you effectively. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting that goal. If you need anything else, feel free to reach out!"
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Jonathan Downs

October 30, 2026

5 out of 5 rating by Jonathan Downs
"I switched to State Farm after having issues with my previous insurance. Liam Cooper was very helpful and transparent. Super easy to work with!"
We responded:
"Thank you for your review, Jonathan! I'm glad Liam helped make your transition smooth. We aim to provide clear service. Let us know if you need anything else!"
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Kendra Sampey

October 30, 2026

5 out of 5 rating by Kendra Sampey
"I am very impressed with the level of service. I have only dealt with Liam is he is very professional, friendly, conscientious, and helpful. I highly recommend him to anyone!"
We responded:
"Kendra, thank you for your review! We're glad Liam provided you with a professional and friendly experience. We appreciate your recommendation and are here if you need anything else!"
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James Bennett

October 29, 2026

5 out of 5 rating by James Bennett
"Great folks, best place to get life insurance in Oxford!"
We responded:
"Thank you for your review, James! We're glad you consider us the best for life insurance in Oxford. Let us know if you need any further assistance!"
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Jake Howicz

October 29, 2026

5 out of 5 rating by Jake Howicz
"This office is extremely knowledgeable, eager to help, and always willing to go above and beyond for their customers.

Whether it’s Will, Trip, Eli, William, or Liam, they always treat me with kindness and respect, while thoroughly answering any questions I may have. Not to mention, they always make sure I get all the discounts possible to ensure that I have the best coverage for the best price. I highly recommend Will Poole State Farm!"
We responded:
"Jake, thank you for your review! We're glad our team—Trip, Eli, William, or Liam—could support you. It's important to us that you feel informed and receive great coverage at a good price. We appreciate your recommendation! Let us know if you need anything else!"
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HartByrd LLC

September 28, 2026

5 out of 5 rating by HartByrd LLC
"We've worked with the team at Will's office over the last couple of years and really appreciate the relationship we've established with them! The team is super friendly, quick to respond and excellent at follow through."
We responded:
"Thank you! We're happy to hear that you've enjoyed working with our team over the years. Building strong relationships and providing friendly, responsive service is what we strive for. We're always here if you need anything else!"
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andy johnson

September 26, 2026

5 out of 5 rating by andy johnson
"About to swap to them. Liam has been helpful as we have been shopping around. He is very professional and easy to talk with. Seems like a first class insurance office."
We responded:
"Andy, thank you for taking the time to leave us a review! I'm glad to hear that Liam has been helpful and that you're considering making the switch to our office. We strive to provide a professional and friendly experience for everyone. Feel free to reach out if you need anything else!"
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Rebecca Rodgers

September 17, 2026

5 out of 5 rating by Rebecca Rodgers
"I have been a customer with Will Poole’s office for several years and they’re great! Recently had help from William Ingram on getting me the best rates on my new policies. Can’t say enough great things about this office. They are super quick to respond and thorough with explanations."
We responded:
"Rebecca, thank you for taking the time to leave us a review! I'm happy to hear that William was able to assist you with your new policies and that you've had such a positive experience with our office over the years. We strive to be responsive and thorough, so it's great to know we're meeting your expectations. Feel free to reach out if you need anything else!"
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Brandon Johnson

September 16, 2026

5 out of 5 rating by Brandon Johnson
"Eli Acker is great! Worked with me to get the best quote possible on both home and auto-he beat what I had prior to going with SF. It’s nice to have an agent that listens to you and doesn’t try to force things on you"
We responded:
"Brandon, I'm happy to hear that Eli was able to help you find a great quote for your home and auto insurance. We always aim to listen and provide options that suit your needs. We're here if you need anything else!"
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Serena Pegues

August 13, 2026

5 out of 5 rating by Serena Pegues
"The best office in town! I get VIP treatment every time I visit the office!!"
We responded:
"Serena, thank you for taking the time to leave us a review! I'm happy to hear you feel like a VIP when you visit our office. We strive to make every experience special. We're always happy to help if anything comes up."
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Stephanie Shegog

August 13, 2026

5 out of 5 rating by Stephanie Shegog
"William waited on me and his customer service was unmatched."
We responded:
"Stephanie, thank you for taking the time to leave us a review! I'm glad to hear you received exceptional service. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
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Sheila Carothers

August 11, 2026

5 out of 5 rating by Sheila Carothers
"Great job. Love......"
We responded:
"Sheila, thank you for the 5 stars! I'm happy to know you had a great experience with us. We appreciate your support!"
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Dee Fath

August 11, 2026

5 out of 5 rating by Dee Fath
"Will Poole and agency staff are amazing !! Highly recommend them all. We have been with them for years. They have been through all of our insurance needs so quickly and always with support and smiles !!"
We responded:
"Thank you, Dee! I'm happy to hear that you've had such a positive experience with our office over the years. It's great to know we've been able to support all your insurance needs efficiently and with a smile. We appreciate your recommendation and your continued trust in us. Let us know if we can help with anything else!"
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Brandy Harrison

August 10, 2026

5 out of 5 rating by Brandy Harrison
"I have been with State Farm for years, I have been with Will Poole for a couple of years and I talk to William every time I have an issue or need to add a new vehicle. William is very knowledgeable and always happy to help me!!"
We responded:
"Brandy, thank you for taking the time to leave us a review! I'm glad to hear that William has been able to assist you with your insurance needs and that you've had a positive experience with our office. We appreciate your continued trust in us. Let us know if we can help with anything else!"